“They were also caring and reassuring during what was understandably a frightening experience”.
Following a not so pleasant encounter with a poisonous fish, Christine Howitz (Business Culture Creator & Happiness Facilitator, Coach 26) has nominated Senggigi Beach Hotel in Lombok for the November Magic T.E.A.M.er Award. Here is what she had to say:
I’d like to take this opportunity to pass on my sincere thanks to the team at the Senggigi Beach Hotel, Lombok. Following a very unfortunate incident on the afternoon of 27th October, when I was stung by a poisonous fish on the beach outside the hotel, staff at the hotel were outstanding in their care. There was a clear process for urgent medical emergencies and staff acted quickly, calmly and efficiently whilst drawing minimal attention. They were also caring and reassuring during what was understandably a frightening experience.
My friend and I were driven to the local medical centre by two security personnel, who also provided me with water and assisted in communicating with the clinic staff, overcoming the language barrier.
In particular I would like to nominate one of the security personnel, Parlan, who was highly professional, diligent and went above and beyond to ensure that I was properly cared for. His caring manner was exemplary and was very much appreciated by my friend and myself.
We will certainly return to this hotel in the future as, despite the aforementioned incident, we had a wonderful stay.